COSTUMER CARE
Document purpose and scope
This document sets out our customer care policy.
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This document will be reviewed for continued suitability, will be communicated within the SRA and, if appropriate, made available to interested parties. The review interval for this document is 2 years.
Policy statement
We are committed to providing exceptional client service and we set clear standards for customer care. We work within a set of principles that benefit our clients, partners and staff: work collaboratively; embrace challenge; innovate every day; create cutting edge solutions, be a partner of choice; and work smarter. We will comply with all legislation, standards, statutory and other obligations, client policies and best practice where required, reasonably possible and relevant to our activities and the jurisdictions in which we operate.
Purpose
This policy aims to help us provide our clients with the highest standards of service.
Responsibilities
SRA is responsible for reviewing and approving the content and implementation of this policy and will refresh and reinforce this policy via application, guidance and monitoring where appropriate.
Implementation
We provide clear and straightforward information about our services and make multiple
access points available for public and client enquiries or complaints. We will do everything that is reasonably possible to make our services available to everyone, in line with our Equality, Diversity and Inclusion Policy.
We use our best endeavours to acknowledge and respond quickly to any communications we receive and pass them on to an appropriate person. We act in a professional and courteous manner at all times including prompt attendance at meetings and appointments.
We regularly review our performance and consult with interested parties to help us improve the services we provide.
PRIVACY & SAFETY
Privacy Policy
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Last updated: 21 May, 2018
My Company, Sylvia Royal Art operates https://sylviaroyal.wixsite.com/pottery.
This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site.
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this …
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Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that ...
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
This Privacy Policy is effective as of (add date) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments